Firstly, I hope you and your family are keeping safe and well. Given the rapidly developing situation with the COVID-19 virus, I would like to update you on the situation at FRF Motors.
Please watch our Volvo Safe Showroom Reopening video here..
SERVICE AND PARTS DEPARTMENTS
We have therefore introduced several changes to our protocols throughout our reopening which are now embedded into our daily operating procedures:
RETAIL SALES AND NATIONAL FLEET SALES DEPARTMENTS
Our showrooms are now open and our online sales teams are very much available to assist you with your next car. We have sales representatives dealing with telephone, email and online enquiries and existing customer orders. Looking at our website activity/general online enquiries and overall sold order run rate, it is clear that buying habits are changing. The use of video/live chat and email functionality makes the whole process very easy and with clear and precise communication people are becoming increasingly comfortable buying online.
Whether you are looking at a New or Used car, our online team are available to speak to you. We can arrange a full personal video walk around on any of our cars and can provide you with full part exchange valuations and finance packages to consider. It could not be any easier!
Furthermore, we have received government confirmation that we can deliver New and Used cars. For those customers who have purchased a New or Used car and where the vehicle is currently onsite, we will be contacting you to make arrangements to hand the car over to you. We have social distancing and sanitisation processes in place to achieve this and our sales team will explain the process we will follow prior to collection/delivery.