Firstly, I hope you and your family are keeping safe and well. Given the rapidly developing situation with the COVID-19 virus, I would like to update you on the situation at FRF Motors.

Please watch our Volvo Safe Showroom Reopening video here..

SERVICE AND PARTS DEPARTMENTS

Whilst our showrooms are currently closed we are legally allowed to keep our workshops open. However, the personal safety of our staff, customers and their families is paramount and therefore we took the decision at the start of the lockdown period to have a skeleton workshop team to meet the mobility needs of all customers including key workers and to carry out services, emergency repairs, breakdown recoveries and recalls etc.

We have therefore introduced several changes to our protocols throughout the lockdown period which are now embedded into our daily operating procedures:

• Maintaining social distancing between customers and staff, encouraging customers not to wait on site, increasing the space between customers in the customer waiting areas;
• Sanitisation of keys, car contact points inside and out (both prior work commencing and post);
• Cash less payments;
• Sanitisation of courtesy cars before and after each use;
• Continued use of gloves, increased handwashing, and sanitisation for all staff;
• Contactless collection and delivery of your vehicle;
• Clear screens between all staff and customers;

RETAIL SALES AND NATIONAL FLEET SALES DEPARTMENTS

Our showrooms remain closed, but our ONLINE SALES TEAMS ARE VERY MUCH OPEN AND AVAILABLE FOR YOU TO SPEAK WITH. We have sales representatives dealing with telephone, email and online enquiries and existing customer orders. Looking at our website activity/general online enquiries and overall sold order run rate, it is clear that buying habits are changing. The use of video/live chat and email functionality makes the whole process very easy and with clear and precise communication people are becoming increasingly comfortable buying online.

Whether you are looking at a New or Used car, our online team are available to speak to you. We can arrange a full personal video walk around on any of our cars and can provide you with full part exchange valuations and finance packages to consider. It could not be any easier!

Furthermore, we have received government confirmation that we can deliver New and Used cars. For those customers who have purchased a New or Used car and where the vehicle is currently onsite, we will be contacting you to make arrangements to hand the car over to you. We have social distancing and sanitisation processes in place to achieve this and our sales team will explain the process we will follow prior to collection/delivery.