Data Privacy Policy - FRF South Wales (Holdings) Limited

Here at FRF South Wales (Holdings) Limited we take your privacy seriously.

We will only use your personal information to administer your account and provide products and services that you have requested from us. Informing you during contact, marketing purposes and gaining your consent about the way your data is obtained and processed by us is a legal requirement of the General Data Protection Regulation.

We will contact you, as advised, as well as Toyota and possible other nominated Partner suppliers where necessary to ensure the ongoing safety and care of your vehicle. This includes the maintenance of any policies where consent is provided and the replacement of your vehicle and other car care products.

We cross check your data with the DVLA to ensure accurate and timely communications can be made. We track data around your email interaction to understand whether communications have reached you e.g. MOT reminders. We check driver and vehicle profiles including drive time, vehicle age and type of work due to help prioritise customer contact. We combine data from various sources into one place to deliver a more personalised experience to you.

We take steps to ensure that any businesses that we work with have the security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely. The security of your data is paramount to us. Documentation can be supplied from our Data Manager via email request to

Under the General Data Protection Regulation you have the right to :-

- Request copies, rectify or erase your data

- Object to us or restrict the processing of your data

- Where our systems allow, request an electronic copy of your data

Examples of who your data may be shared with if ever required:

- Insurers

- Government agencies

- Accident repair companies

- Finance providers

You can amend or withdraw your marketing preferences at any time. To change your communication preferences or unsubscribe from our communications, please send an email to

Website Privacy Policy


This Privacy Policy applies to you if you visit the website of one of G-Forces automotive business customers and G-Forces technology and/or services have been implemented on that website.

This Privacy Policy explains how we will use your personal information and how you can exercise your rights with respect to your personal information.


In this Privacy Policy, references to we, us or our (or words of similar import) means G-Forces Web Management Limited and references to you means the person whose personal information (as defined below) we collect, use and process.

G-Forces offers an automotive web platform that enables our business customers (referred to in this Privacy Policy as G-Forces Customers) to communicate with, interact with, and deliver content to visitors to their websites.

We are committed to protecting your privacy. We will use your personal information in accordance with the Data Protection Act 1998 (the DPA) and other applicable laws and regulations that relate to data protection and privacy.

Who is the data controller in respect of your personal information?

For the purposes of the DPA, we are a data controller in respect of certain of your personal information that we collect and process as further described in this Privacy Policy.

As described below, we may share your personal information with G-Forces Customers that may receive and process your personal information as a data controller in their own right.

What information do we collect?

We may collect and process information about you, including your name, address, contact details (including email address), browser and website usage information, transcripts of chats and other communications. This information is referred to in this Privacy Policy as personal information.

In particular, we may collect and process the following information about you:

  • Information that you provide on the G-Forces Customer's website. This information could include your name, address and contact details, for example if you fill in an enquiry form on the G-Forces Customer's website.
  • Web browser information (for example your MAC address, Internet Protocol (IP) address and browser type) and other usage information from the G-Forces Customer's website including geographic location information and page browsing information. This may constitute personal information about you.
  • Information provided to us by G-Forces Customers about you, for example your name, address and contact details.
  • Information contained in and records of communications with you, for example if you initiate or engage in a communication with a G-Forces Customer agent via the G-Forces Customer's website (including live chat or email communications).
  • Information concerning your marketing preferences.

How do we use your personal information?

We use your personal information in connection with our business activities. In particular, we may use your personal information in the following ways:

  • To provide services to our G-Forces Customers.
  • To help us manage, administer, review, develop and improve the products and services we offer to all our G-Forces Customers.
  • For quality assurance and training purposes.
  • For the purposes of performing business and data analysis.
  • For marketing and promotional purposes on behalf of G-Forces Customers.
  • To communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us.
  • If you have visited other websites or automotive businesses which use G-Forces technology and/or services, then the information collected and processed through the G-Forces Customer's website may be combined with the information collected and processed through such other websites or automotive businesses.
  • We may also aggregate and anonymise data so that it does not identify you and we may use and share such aggregated and anonymised information with other G-Forces Customers and third parties.

Your personal information may also be used by us and disclosed to third parties, in order to comply with any legal obligation (including in connection with a court order), or if necessary to enforce or apply this Privacy Policy or in order to protect our rights, property or safety or those of G-Forces Customers, employees or other third parties.

With whom do we share your personal information?

In connection with the above uses of your personal information, we may share your personal information with third parties as described below.

We may disclose your personal information to third parties, including in the following circumstances:

  • The G-Forces Customer whose website you access will have access to certain personal information we collect, including access to the communications between you and their agents, or our agents acting on their behalf. We may also share aggregated and anonymised information with other G-Forces Customers and third parties. We have no control over the privacy practices of G-Forces Customers and you should read the privacy policies of the applicable G-Forces Customer on their website.
  • We use third parties to carry out certain activities on our behalf that involve the processing of personal information. For example, we may engage third party service providers to provide technical services for us or for G-Forces Customers. These third parties have access to personal information needed to perform their functions, but may not use it for other purposes. We may use the information we receive from third parties to supplement, improve and add to our databases of your details.
  • We may pass personal information to external agencies, rights-holders and other organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting crime and fraud.
  • We may pass personal information to our insurers in the event that a claim is made or could be made against us.
  • In the event that we sell or buy any business or assets, we may disclose personal information held by us about you to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party (or subject to a reorganisation within our corporate group), personal information held by us about you and other G-Forces Customer end users will be one of the transferred assets.
  • We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation (including in connection with a court order), in order to enforce or apply this Privacy Policy or in order to protect our rights, property or safety or those of our G-Forces Customers, employees or other third parties.

Where will your personal information be processed?

In relation to the above uses of your personal information and the above sharing arrangements, your personal information may be transferred to, and stored and processed in, one or more countries outside the European Economic Area (EEA), including countries which do not provide equivalent protection for personal information as the DPA. In these circumstances, we will take reasonable steps to ensure that your personal information is adequately protected in accordance with the requirements of the DPA.


Cookies are small text files that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and help us to track visitors to G-Forces Customer Websites.

G-Forces Customer Websites

Please note that G-Forces Customer websites are provided by G-Forces Customers. G-Forces services are used by G-Forces Customers on our G-Forces Customers' websites and we do not control the privacy practices of each G-Forces Customer. We do not accept responsibility or liability for any issues arising in connection with any G-Forces Customer's use of your information (including your personal information), or the services offered to you by G-Forces Customers.

Protecting your personal information

The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to us. We cannot guarantee the security of your data (including your personal information) transmitted to G-Forces Customer websites; any transmission is at your own risk.

It is important for you to protect against unauthorised access to your computing device. Be sure to sign off and close your browser when you have finished your user session. This will help to ensure that others do not access your personal information if you share your computing device or use a computing device in a public place such as a library or internet café.

What choices do I have?

If you elect to engage in any communication session (for example live chat) using our services you have a choice concerning what, if any, information you provide.

Access to your personal information

The DPA gives you the right to access your personal information. Your right of access can be exercised in accordance with the DPA. Any access request may be subject to a fee (currently not exceeding £10)

to meet our costs in providing you with details of the personal information we hold about you. To request access to your personal information, please contact us using the details below.